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Updates to our licensing system

We’re in the process of improving the licensing experience for our products, gradually rolling out updates across our product range (you can check the latest list of supported products here).  The drive for these improvements is to give our customers more control over how they manage their licenses.  

As an end user of a Redgate product, the most obvious change you'll see is when you’re prompted to login with a Redgate ID when you activate a product.  

As the license owner (normally the person who purchased the product), you’ll see a list of these identified users against the product when you login to the My Products page on the Redgate website.  In addition to seeing who’s actually using the licenses, you’ll also be able to remotely deactivate those identified users (for example if a person has left the company, or the license needs to be freed up for someone else to use).

Trial period

When you install most Redgate products (apart from free ones), you have a trial period to evaluate them without purchase. Trial periods vary from 14 to 28 days depending on the product.

If you need more time to evaluate a product, email licensing@red-gate.com.

Managing your licenses

If you've purchased Redgate products then you can log in to red-gate.com to manage your product licenses. You'll need to log in with the email address and password you provided when you purchased the product.

After you log in, you can view details of every product you've purchased; including the number of licenses and serial numbers. 

For some products, you can view details of who is using each license, and deactivate those licenses from the website. This functionality is part of a set of licensing updates, and is not yet available in all products.

To see details of who is using a license, they need to have logged in to that product with a Redgate ID. Where users are logged in, they show as identified in the license management section of the website. Other activations show as anonymous.

For more information about managing your licenses, see Managing your Redgate licenses.

Identified users

Where end users have activated products with a Redgate ID you can see their email addresses.

Not all products currently support activation with a Redgate ID but we're working on adding support across the product range.

Anonymous claims

Because we don't know who users are if they haven't signed in with with a Redgate ID, we can't show identified users for all activations. Historical activations where a Redgate ID has not been used are shown as anonymous.

However, if end users activate again using a Redgate ID they will be shown as identified users for the products they are using.

Finding your serial number

When you purchase a product, we'll send you an invoice that contains your serial number for the product. Your invoice shows how many licenses of a product can be activated with the serial number. Each time a serial number is used by a new user to activate a product, one license will be claimed. For information about how to activate, see Activating.

If you can't find your invoice, you can view your serial numbers at red-gate.com/myserialnumbers. You'll need to log in with the email address and password you provided when you purchased the product.

If you need to reinstall products on the same computer (eg after installing a new operating system), you can reactivate them using the same serial number. This doesn't affect the number of available licenses for the serial number. For information about moving a license to a different computer, see Moving a product license to a different computer.

Bundles and suites

If you've purchased a bundle or suite of products, your serial number activates all the products in the bundle or suite. For bundles containing both server and client tools (such as the SQL DBA Bundle) you will have two serial numbers.

If you deactivate a bundle or suite serial number, all products using that serial number will be deactivated.

For information on which products are included in a bundle, see Bundle history.

Changing the serial number used to activate a product

See Activating - Changing the serial number used to activate a product

Moving a product license to a different computer

See Deactivating - Moving a product license to a different computer.

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