If you try to access a SQL Server instance (e.g. when creating a new image) and get the following error:

Then you'll need to ensure that:

• Your current Windows user has enough privileges to access the SQL Server instance (i.e. sysadmin fixed server role).
• The SQL Server instance has not been deleted from the target machine.
  • Unfortunately, and rather misleadingly, SQL Clone will also show this error when the instance is no longer present and you still have an active agent associated with it.
  • Please check our FAQs for instructions on how to effectively remove a deleted SQL Server instance from the SQL Clone UI so that it no longer shows on the dropdowns.