This is usually because you don't have the Microsoft Visual C++ 2010 and 2013 Redistributable Packages installed. If prompted, please install the x64 versions. You can download them here:
https://www.microsoft.com/en-gb/download/details.aspx?id=13523
https://www.microsoft.com/en-us/download/details.aspx?id=40784
This is usually because the user connecting to the server does not have permissions to list the files associated with a database. Use the shoud grant the VIEW ANY DATABASE permission to the user:
GRANT VIEW ANY DATABASE TO CloningUser