Retired products

SQL Storage Compress log files

Log files collect information about SQL Storage Compress while you are using it. HyperBac Support Info saves the following information to a .zip file

  • Log and configuration files generated by the HyperBac Compression Engine
  • Operating system version
  • Information about your processor and disk drive hardware

To collect the information in a .zip file:

  1. Extract the HyperBacSupportInfo.zip file and open Windows Explorer at the extracted location.
  2. Double-click HyperBacSupportInfo.exe to run the program. A Console Window will open and print a confirmation message.
  3. Note the location of the SupportLogsAndSystemData.zip file that has been created, then press a key to close the window.
  4. If you wish, edit the contents of SupportLogsAndSystemData.zip in a text editor and remove information which you consider to be sensitive.

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