Contact your system administrator to permit the Agent Installer to be run on the host.

If you have necessary privileges on the host you can whitelist the Agent Installer executable:

Right-click the Agent Installer and click Properties. Click the Unblock checkbox and click OK. Now try re-running the installer.

If this option is not visible, contact your system administrator.

If you have necessary privileges on the host you can whitelist the Agent Installer executable:

Right-click the Agent Installer and click Properties. Click the Unblock checkbox and click OK. Now try re-running the installer.

If this option is not visible, contact your system administrator.

The Location where you are running the Agent Installer does not permit running executables. Move the executable to a different part of the filesystem and try again. 

Contact your system administrator if this does not work.

Interactive users are blocked from running the Monitor Agent on this host. Contact your system administrator or consider running the Agent using a service account.

Although the Agent has successfully installed, Windows is unable to start the Agent service. Use the Report an issue form to contact us and provide the following:

1. Installer logs from %TEMP% (these are periodically removed by Windows so copy the logs immediately after the error has occurred)
2. Whether this is a new Agent installation or an upgrade of a previous one.
3. Any error or log messages in the Windows Event Viewer related to the Agent installation.

If the Agent fails to connect due to an authorization error, it could be that the certficate has expired. This can happen if the Agent has been offline for a long period of time. If this happens you will need to reinstall the agent by clicking Add Agent on the Agents page and following the instructions.

If this happens after installing the Agent using the install command you copied from Add Agent, it could instead be that the one-time token included in the install command has expired. These tokens are short-lived and can only be used for one Agent each, so in this situation you'll need to click Add Agent again and copy and run the new command.

You do not have sufficient privileges to access the SaaS Monitor instance. Contact your Monitor SaaS administrator.

You do not have sufficient privileges to access the SaaS Monitor instance. Contact your Monitor SaaS administrator.

Use the support process to contact us.

Use the support process to contact us