This error is shown after you've configured Redgate Monitor to authenticate with Active Directory and you're adding a user or group that Redgate Monitor can't find. Make sure you specify a user or group that exists.

Are you adding the built-in Active Directory administrator account?

If you want to use the built-in Active Directory account with Redgate Monitor, edit the administrator account properties to include the username in user principal name (UPN) format. UPN usernames are "internet-style" usernames (eg Username@Example.com).

1. On the domain controller machine, go to Start > Run.

2. In the Open box, type dsa.msc and click OK.
   Active Directory Users and Computers opens.
   

3. Find the built-in administrator account. This has the name Administrator and the description Built-in account for administering the computer/domain.
4. Right-click the account and select Properties.
   The Administrator Properties dialog box opens.
   
5. In the Account tab, under User logon name, specify the username before the @ separator. 
   For example, if you want to log in using Administrator@Example.com, specify Administrator. 
6. From the drop-down box, select the fully-qualified domain name. 
   For example, if you want to log in using Administrator@Example.com, choose Example.com.
7. Click OK.

Redgate Monitor now recognizes the built-in Active Directory administrator account when you add it.