Troubleshooting
Published 17 August 2020
You can also utilise the SQL Monitor community forum to get help with an issue.
Active Directory
Error messages
- Can't connect to Active Directory authentication service
- Connecting to the data repository
- Creating a data repository database
- SQL Monitor browser error – Cannot display web page, connection timed out, web page not available, or could not locate remote server
- SQL Monitor Connection Error – Cannot generate SSPI context
- The Web Server isn't authorized to access this Base Monitor
- Unable to connect to Base Monitor
- Verification of SQL Monitor Web failed / The installation package could not be opened
- User or group doesn't exist
- Base Monitor and Web Server versions are different
- SQL Server session hangs when you try to enable snapshot isolation in SQL Server
IIS, WMI and ASP.NET
- Problems with IIS and ASP.NET
- Moving from SQL Monitor Web Server to IIS
- WMI leaks memory on Windows 7 and Windows Server 2008 R2
Unexpected behavior
- Global Overview doesn't display any details in your browser
- Issues caused by clock skew
- Resources section is empty
- SQL Monitor becomes unlicensed without warning
- tempdb size increases when clearing purge backlog
- Unable to monitor servers hosted in the cloud, or on a different network from the Base Monitor
Licensing
See SQL Monitor becomes unlicensed without warning
