If you're experiencing a technical issue, the best way to reach us is by submitting a request through the support portal.

Using the portal allows you to include:

• 📎 Screenshots
• 📄 Log files
• 📝 Relevant details

This information significantly improves our ability to diagnose and resolve your issue quickly.

Phone support availability

You cannot raise a request by phone unless you're a Premium Support customer.

Premium Support customers have access to a dedicated phone line for urgent issues. All other users should submit requests via the portal to ensure we have the information needed to assist you effectively.

Additionally, community support is available from the Redgate forums.