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Troubleshooting Check for Updates errors

For details about how to use the Check for Updates service, see Using Check for Updates.

Error: There is a problem saving the download file to your computer

This error message is displayed if:

You don't have enough disk space

The Check for Updates service downloads the updates to the location defined by the RGTEMP environment variable, or the TMP variable if the RGTEMP variable doesn't exist.
If you don't have enough disk space, you can change the environment variable to a location with more space. 

Changing the RGTEMP or the TMP variables will affect other programs that use those variables. The RGTEMP variable affects only Redgate programs. For information about environment variables, see your Windows documentation.

There's a problem with permissions on your computer

The Check for Updates service downloads the updates to the location defined by the RGTEMP environment variable, or the TMP variable if the RGTEMP variable does not exist. If your user account doesn't have permissions to write to the location specified by these environment variables, contact your system administrator.

There's a problem with the download file on the Redgate web server

Contact Redgate support.

Error: There is a problem with the network connection

This error message is displayed if:

Your internet connection dropped while the Check for Updates service was downloading the updates

Try checking for updates again later.

Proxy authentication failed

Check your user name and password.

Your computer can't connect to the Check for Updates service.

Contact your system administrator. If you're using a proxy server, check it's configured correctly (see Control Panel > Internet Options > Connections).

The Check for Updates service doesn't work with automatic configuration scripts.

There's a problem with the download file on the Redgate web server

Contact Redgate support.


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