Troubleshooting Check for Updates errors
Published 28 May 2013
For details about how to use the Check for Updates service, see Using Check for Updates.
Error: There is a problem saving the download file to your computer
This error message is displayed if:
You don't have enough disk space
The Check for Updates service downloads the updates to the location defined by the RGTEMP environment variable, or the TMP variable if the RGTEMP variable doesn't exist.
If you don't have enough disk space, you can change the environment variable to a location with more space.
There's a problem with permissions on your computer
The Check for Updates service downloads the updates to the location defined by the RGTEMP environment variable, or the TMP variable if the RGTEMP variable does not exist. If your user account doesn't have permissions to write to the location specified by these environment variables, contact your system administrator.
There's a problem with the download file on the Redgate web server
Contact Redgate support.
Error: There is a problem with the network connection
This error message is displayed if:
Your internet connection dropped while the Check for Updates service was downloading the updates
Try checking for updates again later.
Proxy authentication failed
Check your user name and password.
Your computer can't connect to the Check for Updates service.
Contact your system administrator. If you're using a proxy server, check it's configured correctly (see Control Panel > Internet Options > Connections).
There's a problem with the download file on the Redgate web server
Contact Redgate support.