How do I know when an upgrade is available?

When an upgrade is available, Redgate Monitor displays a message above the product name banner:

Click the link for information about the upgrade, and a link to download the installer.

Before upgrading

Before you upgrade to a later version, we recommend that you back up your current Data Repository. Once the upgrade is completed, you won't be able to roll back to a previous version of your Data Repository database.

Locating the Redgate Monitor Repository

If you can't find your Redgate Monitor repository database, see  Locating the Redgate Monitor database .

Upgrading to SQL Monitor v13 or Redgate Monitor v14 or above

If you upgrade with a support and upgrades package, the v2, v3, v4, v5, v6, v7, v8, v9, v10, v11 or v12 licenses expire and Redgate Monitor reactivates them as v13 licenses. 

If reactivation fails, or the v2, v3, v4, v5, v6, v7, v8, v9, v10, v11 or v12 license doesn't include support and upgrades, Redgate Monitor deletes the serial numbers from the Configuration > Licensing page and starts a 14-day trial of v13. You cannot roll back to the previous version.

If your v2, v3, v4, v5, v6, v7, v8, v9, v10, v11 or v12 license doesn't include support and upgrades, we recommend that you install a trial version of v13 on a separate machine. When you're ready to purchase v13 licenses, you can add the support and upgrades package to make upgrading easier.

• To find your serial numbers, go to http://www.red-gate.com/myserialnumbers and enter your email address and password.
• To purchase a v13 license with the support and upgrades package, contact sqlmonitor@red-gate.com.

Next step

Installing the upgrade