Redgate Clone

The rgclone create data-image command may fail, with output that looks like this:

ERROR: Operation failed (OperationFailed=23): Failed to create data image from backup!
(Conflict=12): Failed to create data image 'my-image' (123) [status: 409]
Please run 'rgclone logs data-image 123' for more information

Resolution

Run the rgclone logs data-image command as suggested, and it should output a more specific error message. The most common messages are listed below:

Specific error message	Description	Steps to resolve
"Failed to determine size of backup: error when getting backup sizes: Path “my-backups/my-db.bak” does not exist in the file share"	The backup file specified in the image definition YAML could not be found:	Check for typos in the file name or path. Ensure the path is a valid Unix / POSIX file-path, not a Windows one. Ensure the path is relative to the root of the file-share.
An error related to Ceph, e.g.,: "Failed to create file-system for image in ceph". "Failed to take initial snapshot of image in ceph". "Failed to save initial ceph snapshot of image".	There is a problem relating to the storage of data images/containers.	Check our page on monitoring disk usage.
"Post-processing of image failed"	Often this is because of an error when restoring the backup into a running database instance.	Is the database engine version compatible? Check the version specified in your image YAML file is compatible with the database that exported the backup. Check for problems with the backup itself - can it be restored to an equivalent database instance outside of Redgate Clone? Use `kubectl` or `k9s` to view the logs of `kubernetes-worker` pods to see detailed errors.