If Redgate Monitor is configured to authenticate users with Active Directory or OpenID Connect and you're unable to log in, check that:

• You've typed your username and password correctly.
• You're authorized to access Redgate Monitor.

If you still can't log in, and there's a problem with your administrator account or service account, see the following pages for how to reset your account:

• Unable to access administrator account
• Active directory authentication - fixing incorrect service account credentials